Sales Support Specialist

$2,500 Hire Bonus – 50% paid after 30 days of employment, balance after 90 days.

Job Summary:

The Sales Support Specialist plays a crucial role in supporting the Company and sales team to achieve their targets and drive revenue and profit growth. The individual in this role is responsible for providing administrative, operational, and customer support to the sales team to streamline processes and enhance customer satisfaction.

Key Responsibilities:

·         Administrative Support: Provide day-to-day administrative assistance to the sales team, including scheduling meetings, managing sales calendars, preparing sales reports, and processing orders.

·         Customer Support: Act as the first point of contact for customers, handling inquiries, resolving issues, and directing them to the appropriate salesperson or department.

·         Order Processing: Ensure accurate and timely processing of customer orders, including verification of order details, inventory availability, and coordination with logistics for shipment.

·         CRM Management: Update and maintain customer records, leads, and sales activities in the CRM system, ensuring data accuracy and completeness.

·         Sales Documentation: Prepare sales proposals, quotes, and contracts based on the direction of the sales team. Assist with documentation for tenders and bids.

·         Sales Analytics: Track and analyze sales performance metrics, preparing regular reports for the sales team and management to review progress toward goals.

·         Communication Liaison: Facilitate communication between the sales team and internal departments such as marketing, finance, and customer service to ensure a smooth sales process.

·         Market Research: Assist the sales team in researching prospective clients, industry trends, and competitor activities.

·         Follow-Up: Support the sales team in following up on leads, potential clients, and ongoing deals to ensure timely progression of the sales pipeline.

Key Qualifications:

Education: Bachelor’s degree in business administration, marketing, or a related field (preferred).

Experience: 2+ years of experience in a sales support, sales administration, or customer service role.

Skills:

  - Strong organizational and multitasking abilities.

  - Excellent communication and interpersonal skills.

  - Proficiency in CRM software (e.g., Salesforce, HubSpot).

  - Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

  - Strong attention to detail and problem-solving skills.

Personal Attributes:

  - Team-oriented with a proactive approach.

  - Ability to work independently and manage time effectively.

  - Customer-focused mindset.

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- 401(k) plan with company match

- Paid time off and holidays

- Professional development opportunities

Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment and are proud to be an equal-opportunity employer.