Sales Support Specialist

"Supporting sales success through seamless coordination and client care"

Job Summary

The Sales Support Specialist is a key contributor to the sales team's success, providing the administrative, operational, and customer support needed to keep processes running smoothly and customers satisfied. This role directly supports revenue and profit growth by removing friction from the sales process.

Key Responsibilities

Administrative Support— Manage day-to-day sales operations including scheduling meetings, maintaining sales calendars, preparing reports, and processing orders.

Customer Support— Serve as the first point of contact for customer inquiries, resolve issues promptly, and connect customers with the right salesperson or department.

Order Processing— Oversee accurate and timely order processing, including verifying order details, confirming inventory availability, and coordinating with logistics.

CRM Management— Maintain up-to-date customer records, leads, and sales activity in the CRM system to ensure data accuracy and completeness.

Sales Documentation— Draft proposals, quotes, and contracts in collaboration with the sales team. Support tender and bid documentation as needed.

Internal Liaison— Bridge communication between the sales team and internal departments — including marketing, finance, and customer service — to ensure a seamless sales process.

Pipeline Follow-Up— Assist the sales team in following up on leads and active deals to keep the sales pipeline moving forward.

Qualifications

Education:Bachelor's degree in Business Administration, Marketing, or a related field (preferred)

Experience:2+ years in a sales support, sales administration, or customer service role

Skills:

• Strong organizational and multitasking abilities

• Excellent written and verbal communication

• Proficiency in CRM software (e.g., Salesforce, HubSpot)

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Sharp attention to detail and strong problem-solving skills

Personal Attributes:

• Collaborative, team-first mindset with a proactive attitude

• Able to work independently and manage competing priorities

• Genuinely customer-focused

Benefits

• Competitive salary

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development opportunities